Six small things, then the app runs on its own. You don't need to be technical for any of them.
When you paid we emailed you a sign-in code from hello@littlenudge.io. There's no password. If it's not there, check junk, or go to the sign-in page and we'll send a fresh one.
It works like any other app, nothing to download. Do this before you sign in, otherwise tapping links in emails keeps opening your browser instead.
Open it from your home screen and type in the code.
The app asks for one connection: your Google Business Profile. Tap Connect Google, pick the account that owns your listing, and allow it. That's Google's own screen; we never see your password. If you have more than one listing under that account, choose the one you want to run.
On the Reviews screen you'll see your review link. We usually find it from your Google listing. If it says “Add review link”, open Google Maps, find your business, tap “Get more reviews” and paste the link it gives you. This is the link your customers tap to leave a review, so it's worth the thirty seconds.
Still on Reviews: pop in your own name and mobile and send. You'll get the exact text your customers get. Tap the link and you'll see your branded page with the two options side by side: a Google review, or private feedback to you. From now on, that's five seconds after every job.
When the app asks, say yes. It only taps you when something genuinely needs your OK: a review under four stars, private feedback from a customer, a post waiting for approval. Everything else runs quietly in the background.
Email hello@littlenudge.io and Rowan will sort it with you, usually the same business day. The rest of the answers are in the help centre.